The aim of this course is to ensure new employees understand the world of work. It also ensures that new employees conduct themselves professionally in the workplace and understand exactly what professional etiquette is, and with some customization, introduce them to the expected levels of etiquette in your organization.Trainees will learn how to conduct themselves more professionally, communicate more effectively and acquire the tools to create that first impression. Etiquette and professionalism are important when interacting with both internal customers (staff) and with external clients, the course include conducting oneself in a professional manner, email and telephone etiquette tips, writing rules, dressing for success and more.